FAQ

Frequently Asked Questions

How do I enroll a new child with Boys & Girls Clubs of the Tennessee Valley?
How do I renew an existing child's annual membership?
How do I change or update information about my child?
Which Club site should I choose for my child?
How do I withdraw my child from the program?
Additional information not related to the enrollment process
How do I access the "Family Handbook" including the following attachments: Child & Adult Care Food Program, Identifying Child Abuse, Tennessee Department of Education Summary of Child Care Approval, (Requirements Spanish & English Version)
How do I report a violation of Title VI of the Civil Rights Act of 1964?

How do I enroll a new child with Boys & Girls Clubs of the Tennessee Valley?

Please Note: The Boys & Girls Clubs of the Tennessee Valley is currently accepting new enrollments for the 24/25 school year. If you select a Club that is currently at capacity, you can choose to be placed on a waiting list. That Club site will contact you when there is an opening.

Step 1: Choose Profile from tabs on top of site and select Add Member

Step 2: Answer questions regarding new child

Step 3: Select Enroll Now or go to Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose Manual Pay or Auto Pay
Choose rate for which you qualify and provide requested verification information
Choose start and end dates child will attend the service
Choose frequency of payments
Hit Continue to Payment Options

Step 4: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I renew an existing child's annual membership?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.

Step 2: on Member Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service/membership for which you want to enroll. There are four types:

Annual Membership

New Enrollment-Active Duty Military

Choose manual payment or auto payment
Choose frequency of payments
Click Continue to Payment Options

Step 3: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

PLEASE NOTE: Additional steps are needed in order to complete your enrollment.

Please come to your Club location to complete the enrollment. This will include a Club tour, signing the application, and setting up your payment information. If you are going to request a scholarship, please bring your last 4 paycheck stubs as documentation.

How do I change or update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update

Step 2: Choose the tab with the information you want to update

Step 3: Choose Edit This Information at below the information

Step 4: Edit the information you want and click Update this Information

Please note: Custodial parents can not be removed from a Club member account without providing court documentation.

Which Club site should I choose for my child?

The Club site you want to select is the location that best serves your family's needs. You may wish to select a Club near your work or near your home.

Boys & Girls Clubs of the Tennessee Valley has many Club sites. We provide child care services in Blount, North Anderson, Loudon, Claiborne and Knox County. Many of our Clubs provide transportation from local schools.

Please check out the Boys & Girls Clubs of the Tennessee Valley website to determine the best location.

Website: https://bgctnv.org/

How do I withdraw my child from the program?

Step 1: Go to Financials Section and select Services

Step 2: Identify the Child and Service you want to Withdraw

Step 3: Click on the Withdraw button for that service

*Please note that you will have to withdraw from each service separately for each child. In additon, please make final payment on any balance due. Club members with a balance are not able to reenroll for services until payment is made.

How do I access the "Family Handbook" including the following attachments: Child & Adult Care Food Program, Identifying Child Abuse, Tennessee Department of Education Summary of Child Care Approval, (Requirements Spanish & English Version)

Click the link below

Website: https://bgctnv.org/

From the top ribbon, click "Parents". Scroll down and select "Family Handbook & Essential Forms".

How do I report a violation of Title VI of the Civil Rights Act of 1964?

The Boys & Girls Clubs of the Tennessee Valley is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination in the receipt of its services on the basis of race, color, national origin, sex, age, disability, low- income, or Limited English Proficiency as protected by Title VI of the Civil Rights Act of 1964 ("Title VI") and related laws and authorities.

Should a person feel that they have been discriminated against from this organization, they can file a discrimination complaint at any of the following places:

Joy Wilson, Chief Human Resources Officer (865) 232-1112

Tennessee Human Rights Commission (THRC) at 800-251-3589

U.S. Department of Health & Human Services (DHHS) Office of Civil Rights online complaint form available at: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

URGENT: IF YOU ARE LANDING ON THE UPDATE PROFILE PAGE, IT IS IMPORTANT THAT YOU GO THROUGH AND UPDATE YOUR INFORMATION NOW AS WE ARE ENTERING A NEW SCHOOL YEAR!!